Member News

New Digital Banking Experience Coming in September - Update Your Contact Information Expand/Collapse

Transitioning to Serve You Better

A new digital banking experience is coming to you September 14th! What does this mean?

  • A new and improved user experience - whether you do your banking on your desktop computer, your tablet, or your phone, you'll have a similar user experience.
  • New features and changes from the current online banking - we can't wait to share all the new features with you, and we'll make sure to inform you of the changes so that you are prepared and ready to onboard to the new digital banking!
Step One: Update Your Contact Information!
Your first step to ensure smooth sailing as we onboard to the new digital banking is to provide us with your primary email address and mobile phone number. You will use one of these to onboard to the new digital banking at time of launch.

If you've already provided us with this information recently - thank you! If you would like to update your information, simply complete this form here with your updated information. We'll be in contact with you to verify your information.

More Details & Communication Coming Your Way

Please watch your inbox or this page for further details and communications on the new digital banking. You’ll be receiving important and timely information. We ask that you read these thoroughly and follow the action items to ensure you transition easily to the new digital banking. In some cases, there will also be details that you may want to save for when we do launch the new digital banking experience!  

If you aren’t already following us on Facebook or Twitter, come join us there too!   We will keep you updated regularly with important details, exciting new features, and information about the new digital banking.  Come follow along so you are aware of all the great things we are doing to serve you and the community!   


MISSION COMPLETE Expand/Collapse

We have successfully completed the banking system integration between Horizon, Plainsview and Cornerstone Credit Unions.  We couldn’t have done it without your patience and cooperation, so for that, we thank you!

This integration was a necessary step as we transition to serve you better with expanded delivery channels and access to service at any of our Cornerstone branches!

Reminder for Legacy Horizon and Plainsview Credit Union members - please review the scenarios below to see which best fits your membership situation for instructions on how to log in. Cornerstone Credit Union members your login remains the same.

For those who have memberships at both Cornerstone and Plainsview or Horizon Credit Unions Expand/Collapse

  • Login as you previously have on the cornerstonecu.com website using your existing Cornerstone Credit Union LoginID and Access Code (PAC).All your accounts will be integrated.
  • You will need to delete the Horizon Credit Union / Plainsview Credit Union Mobile app and continue to use the Cornerstone Credit Union mobile app

For those with Plainsview Credit Union memberships only: Expand/Collapse

Login ID: Member Card debit card number (19 digits) – the card you currently use to login to online banking

Access Code (PAC): last 5 digits of your highest Member Card debit card number

TIP: if you have more than one card, compare the numbers and use the highest number

Please Note:

  • You must login first through the desktop version of online banking before you can login through the mobile app.
  • You will be prompted to set up a new strong password.
  • You will need to re-set up the following:
    • Memorized accounts
    • Security settings/questions
    • Alerts
    • Interac e-Transfer recipients
    • Interac e-Transfer Autodeposit
    • CRA details
  • The following will transfer over:
    • Cheque images & statements – may take up to 3 business day to show up in MemberDirect online banking.
    • Scheduled payments or transfers
    • Bill Payees
    • Account nicknames
Action Item for CRA Details: print out a history of filing and payments. You will need to re-register for bill payments again after June 6 at cornerstonecu.com

Interac® e-Transfers will be impacted from Monday, May 31 at 6:00pm to Sunday, June 6 late afternoon.

  • The Send function will not be available as of 6:00pm Monday, May 31
  • The Receive function will not be available as of 3:00pm Wednesday, June 2
  • All e-Transfer functionality will be unavailable from Wednesday, June 2 at 3:00pm to Sunday, June 6 late afternoon
  • Members sending or receiving e-Transfers must ensure e-Transfers are sent before May 31 at 6:00pm and are received/picked up June 2 by 3:00pm.
  • If an e-Transfer is not received/picked up by June 2 at 3:00pm, the funds will be deposited back into the sending member’s account within 7 business days.

 

Interac e-Transfer users registered for Autodeposit need to delete the Autodeposit setting prior to May 31. Autodeposit can be re-set up once the integration is complete on
June 6.

Interac e-Transfer recipients will not transfer over.  We recommend to:

  • Clean up e-Transfer recipient list and delete recipients no longer needed
  • Take screen shots of recipients or make a copy of e-Transfer recipients prior to May 31 as this will make it easier to set up your recipient list following the integration
Click here for a checklist of action items before and after banking system integration weekend.

For those who have Horizon Credit Union memberships only: Expand/Collapse

Login ID: Member Card debit card number (19 digits) – the card you currently use to login to online banking

Access Code (PAC): last 5 digits of your highest Member Card debit card number

TIP: if you have more than one card, compare the numbers and use the highest number

Please Note:

  • You must login first through the desktop version of online banking before you can login through the mobile app.
  • You will be prompted to set up a new strong password.
  • You will need to re-set up the following:
    • Memorized accounts
    • Security settings/questions
    • Alerts
    • Interac e-Transfer recipients
    • Interac e-Transfer Autodeposit
    • CRA details
  • The following will transfer over:
    • Cheque images & statements – may take up to 3 business day to show up in MemberDirect online banking.
    • Scheduled payments or transfers
    • Bill Payees
    • Account nicknames
Action Item for CRA Details: print out a history of filing and payments. You will need to re-register for bill payments again after June 6 at cornerstonecu.com

Interac® e-Transfers will be impacted from Monday, May 31 at 6:00pm to Sunday, June 6 late afternoon.

  • The Send function will not be available as of 6:00pm Monday, May 31
  • The Receive function will not be available as of 3:00pm Wednesday, June 2
  • All e-Transfer functionality will be unavailable from Wednesday, June 2 at 3:00pm to Sunday, June 6 late afternoon
  • Members sending or receiving e-Transfers must ensure e-Transfers are sent before May 31 at 6:00pm and are received/picked up June 2 by 3:00pm.
  • If an e-Transfer is not received/picked up by June 2 at 3:00pm, the funds will be deposited back into the sending member’s account within 7 business days.

Interac e-Transfer users registered for Autodeposit need to delete the Autodeposit setting prior to May 31. Autodeposit can be re-set up once the integration is complete on
June 6.

Interac e-Transfer recipients will not transfer over.  We recommend to:

  • Clean up e-Transfer recipient list and delete recipients no longer needed
  • Take screen shots of recipients or make a copy of e-Transfer recipients prior to May 31 as this will make it easier to set up your recipient list following the integration

Click here for a checklist of action items before and after banking system integration weekend.

For those who have both Horizon and Plainsview memberships only: Expand/Collapse

  • If you currently have accounts with both Horizon Credit Union and Plainsview Credit Union, you can login with either Member Card debit card information. Your accounts will be integrated.

Login ID: Member Card debit card number (19 digits) – the card you currently use to login to online banking

Access Code (PAC): last 5 digits of your highest Member Card debit card number

TIP: if you have more than one card, compare the numbers and use the highest number

Please Note:

  • You must login first through the desktop version of online banking before you can login through the mobile app.
  • You will be prompted to set up a new strong password.
  • You will need to re-set up the following:
    • Memorized accounts
    • Security settings/questions
    • Alerts
    • Interac e-Transfer recipients
    • Interac e-Transfer Autodeposit
    • CRA details
  • The following will transfer over:
    • Cheque images & statements – may take up to 3 business day to show up in MemberDirect online banking.
    • Scheduled payments or transfers
    • Bill Payees
    • Account nicknames
Action Item for CRA Details: print out a history of filing and payments. You will need to re-register for bill payments again after June 6 at cornerstonecu.com

 Interac® e-Transfers will be impacted from Monday, May 31 at 6:00pm to Sunday, June 6 late afternoon.

  • The Send function will not be available as of 6:00pm Monday, May 31
  • The Receive function will not be available as of 3:00pm Wednesday, June 2
  • All e-Transfer functionality will be unavailable from Wednesday, June 2 at 3:00pm to Sunday, June 6 late afternoon
  • Members sending or receiving e-Transfers must ensure e-Transfers are sent before May 31 at 6:00pm and are received/picked up June 2 by 3:00pm.
  • If an e-Transfer is not received/picked up by June 2 at 3:00pm, the funds will be deposited back into the sending member’s account within 7 business days.

Interac e-Transfer users registered for Autodeposit need to delete the Autodeposit setting prior to May 31. Autodeposit can be re-set up once the integration is complete on
June 6.

Interac e-Transfer recipients will not transfer over.  We recommend to:

  • Clean up e-Transfer recipient list and delete recipients no longer needed
  • Take screen shots of recipients or make a copy of e-Transfer recipients prior to May 31 as this will make it easier to set up your recipient list following the integration

Click here for a checklist of action items before and after banking system integration weekend.


Welcome to the new Cornerstone Credit Union! Expand/Collapse

As of January 1st, 2021, Cornerstone, Horizon and Plainsview credit unions have merged together to become the new Cornerstone Credit Union! The goal of this partnership will allow for members to benefit through greater access and convenience, better advice, products and services along with improved technology.

2021 will be an exciting year, we will keep you updated with the changes that impact you and any enhancements to serve you better.

Legacy Plainsview Members: please continue to use www.plainsview.com as your online banking and more information specific to you.

Member FAQs

Legacy Horizon Members: please continue to use www.horizoncu.ca as your online banking and more information specific to you.
Member FAQs

Thank you for your patience throughout this process. Please know we will remain available and keep you, our members and communities, a top priority.

As always, if you have any questions or concerns along the way please contact us: 1-855-875-2255.

Best of the Best: Credit Unions Lead Canadian Financial Institutions in Customer Service Excellence 16 Years in a Row! Expand/Collapse

November 16th, 2020 - For the sixteenth consecutive year, Canada’s credit unions rank above all financial institutions for outstanding customer service to their members.  In the 2020 Ipsos Financial Service Excellence Awards, Canada’s credit unions were recognized once again for their unmatched service to their members.

According to the annual 2020 Ipsos Financial Service Excellence Awards program, Canadians have ranked Canada’s credit unions first among all Canadian financial institutions in providing Customer Service Excellence for the 16th year in a row. Credit Unions were also the sole winner in Values My Business, Branch Service Excellence and Live Agent Telephone Banking Excellence.   

This year Canadian credit unions received seven Ipsos Financial Service Excellence Awards.  “Canadians have recognized Canada’s credit unions as standout leaders in customer service and other key areas of financial services,” said Doug Jones, Chief Executive Officer at Cornerstone Credit Union.   “As a credit union, we have always prioritized our members and our communities.  This is especially true this year, as many were faced with uncertainties from the pandemic and we were here to support members through this difficult time.  We are committed to helping our members succeed along their journey and we are committed to providing service excellence at every single interaction whether it be in person, online or remotely.”

Credit unions were sole winners in the following categories among all financial institutions: Customer Service Excellence, Values My Business, Branch Service Excellence and Live Agent Telephone Banking Excellence.  Credit Unions were tied for first place in the categories of Financial Planning & Advice, Online Banking Excellence and ATM Banking Excellence.

“We are honored that credit unions are recognized as industry leaders through the Ipsos Financial Service Excellence Awards,” adds Jones.  “We are proud of our employees who deliver this excellence every day and thankful to our members for their ongoing support and loyalty.”

Better Together: Members of Cornerstone, Horizon & Plainsview Credit Unions Vote in Favor of Credit Union Merger Expand/Collapse

June 22, 2020 – The membership of Cornerstone, Horizon and Plainsview Credit Unions provided overwhelming support in favor of a merger to partner together as a single credit union to drive benefits for members, employees and communities.

Voting took place through an online and in-branch vote during the week of June 15 -19.   The resolution was passed with 88% of the members that voted in favor from Cornerstone, 92% in favor from Horizon and 94% in favor from Plainsview Credit Union.

Doug Jones, CEO of Cornerstone Credit Union, “We want to thank all our members for the participation and support through the consultation and voting process.  Our members are the reason we exist, and it was their voice and their vote that enables us to proceed to build a stronger credit union.  This merger presents a significant milestone for the future of our credit union.”

The new credit union will become the 4th largest in Saskatchewan with approximately $1.72 billion in assets, serving over 35,000 members in 23 communities throughout Saskatchewan and will employ approximately 285 people.

The shared future vision of the three credit union partners is a new credit union that is operationally competitive and differentiated through its commitment to member wellbeing via trusted advice and service as well as concern for community.  This new credit union will be more sustainable and better able to leverage opportunities and manage risks in the ever-changing financial services market.

The new credit union will present benefits to all stakeholders: members, employees and communities.  Over time, the goal is for members to benefit through greater access and convenience, better advice, products and services along with improved technology.  Employees will benefit from having a broader network, expanded career opportunities and improved work experience through increased effectiveness and better technology.  This opportunity will help ensure we can continue to support communities whether financially, as volunteers or with effective ways to provide advice and service into the future. 

Over the coming months, we are excited to begin the significant undertaking of bringing our three credit unions together.  We are committed to keep the lines of communication open as we work through that process.  In the meantime, it’s business as usual.  We continue to focus on providing the best advice and service to our members.

COVID-19 Updates Expand/Collapse

Please visit our COVID-19 Updates page for all information.
 

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