Online Alerts

Direct Alerts for Online Banking

Guard against account fraud! Alerts will let you know when important changes have been made to your information in Online Banking. These alerts add additional protection to allow you to identify and report potential fraudulent activity as soon as it happens.

You will be notified when:

  • Your online banking account is logged into.
  • A new bill payee is added to your list of vendors.
  • Your Personal Access Code (PAC) is changed via Online Banking.
  • You are locked out of Online Banking after 3 incorrect responses to security questions.
  • An INTERAC e-Transfer New Recipient is added.

These alerts can be sent as a text message to your mobile device, as an email to your email address or both.

How do I sign up?

  1. Log into Online Banking.
  2. Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page. Choose Add Contacts.
  3. You will be asked to accept the Alerts Agreement before you can complete your registration.
  4. From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.
  5. Next, select account nicknames and choose which alerts you’d like to receive. We recommend the online login alert be enabled along with any other alert you choose.
  6. Ensure the check box beside the contact (email address and/or mobile phone) to receive the alert has been checked by choosing Manage Alerts and selecting the alerts you wish to receive.
  7. Click Submit You’re all set!
Type of Alert How the alert works
Online login Alerts you every time your account has been logged in to.
Password changed Alerts you if you or someone else has changed your password.
Account Locked - Security Questions Alerts that your account is locked after you, or some unauthorized person, have tried unsuccessfully to log in to your account three times. Contact us to have your online banking account unlocked.
New bill payment vendor account added Alerts you know if a new bill payment vendor has been added to your account.
Balance Alert Notifies you of your available or current balances. Set up daily, weekly alerts.
Low Balance This alert notifies you if your available or current balance falls below the threshold you have set.
INTERAC® e-Transfer recipient added Alerts you when an INTERAC e-Transfer recipient has been added to your account.
A withdrawal exceeds threshold Alerts you if a withdrawal exceeds a threshold you have set. (ATM, POS, bill payment)
Scheduled payment/transfer reminder Notifies you of an upcoming scheduled payment/transfer is due 5, 3 and one day before.

Managing Your Alerts Service

In addition to receiving your Direct Alerts via email or text, you can review the last 30 days of Alerts History in Online Banking – just click on the Alerts history link on the Alerts page. You can also manage your alerts by editing the contact information, account nicknames or by choosing different alerts to be received. You can access all of these functions from the Manage Alerts tab.

Frequently Asked Questions

1. What are Alerts and why should I sign up?

Direct Alerts make it easy to keep track of any changes that occur with Online Banking – for example, if you sign up to receive an alert if your Online Banking account is logged into, you will receive a text or email if the Online Banking system detects that change. If you receive an alert but did not perform a change in Online Banking, this may be a sign of fraudulent activity. Contact us immediately and we can address your concerns and take appropriate action.

2. What are the fees for using Alerts?

There is no charge to members for receiving alerts from Cornerstone Credit Union. However, your Mobile Service Provider may charge you for receiving text messages or for data usage. Members are advised to check with their provider for details.

3.
Are Alerts safe?

Personal information is not transmitted in a Direct Alerts text message or email. Accounts are identified by nickname only – no account numbers, balances or identifying details are visible. Also remember – we will never ask you to provide personal information over email or text.

4.
Which Mobile Service Carriers support Alerts?

Currently, this feature is supported by Telus, Rogers, Fido, Bell, MTS, Virgin, Sasktel, Koodoo, Solo, PC Mobile, Mobilicity and WIND.

5.
What happens if I change my mobile device number?

Sign into Online Banking and edit your Alerts Contact information to include your new mobile number.

NOTE: If a user adds a new contact to an active alert at a later date they must EDIT the alert and check the appropriate contact box.  If this box is not checked the new contact will not receive an email or text alert.

6.
I want to add or change my email address?

Sign into Online Banking and edit your Alerts Contact information to include or change the email address.

NOTE: Each time a contact is added or modified you must EDIT all of the active alerts and check the appropriate contact box.  If this box is not checked the new contact will not receive an email or text alert.

7.
How many email or phone contacts can I set up?

A combined maximum of 3 email or phone contacts may be setup. You can delete an existing contact and add in a new one, but you cannot have more than 3 set up at a time.

8.
What happens if I lose my mobile device?

Contact your service provider to suspend your service. Then, sign in to Online Banking to deactivate the alerts being sent to your device.

 

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