Credit Card Activation

Step 1 Activate

The First step to completing the credit card transition is to activate your card! You can activate in one of two ways:

1. Call the activation number on the sticker on your new Cornerstone Mastercard.

Note: wait times vary when calling the activation number.

2. Register for a MyCardInfo account and activate online. This is also the way you can view and manage your account information and sign up for estatements.

Visit cornerstonecreditunion.mycardinfo.com for all the details.

Once you activate you can choose to keep the PIN that was mailed to you, or you can select your own.
If you’d like to change your PIN it can be changed at any time by calling 1.844.788.2725.

Note: If you change your PIN, the first time you make a purchase at a merchant terminal you will be required to enter your new PIN three times to trigger your PIN activation. Specific details on how to change your PIN will be included as an insert when you receive your PIN.

Step 2 Update

Your new Mastercard credit card will have a new card number, expiry date, and CVV. If you’re like us, you probably have a number of pre-authorized payments set up.

It’s important once you receive your new card that you update any businesses that may have your old credit card number. These include any pre-authorized payments to your credit card, such as:

  • Amazon
  • Netflix
  • iTunes
  • Sirius XM
  • Gym memberships
  • Subscriptions

Update your online banking bill payee

When making a payment to your credit card – make sure it’s the right one! Please ensure you update your new credit card number within your list of bill payees in online banking as applicable. Look for Collabria in list of bill payees.

Step 3 Cancel

Unfortunately, cutting up your card does not cancel your old Mastercard – the card will exist until formally closed and the annual fee will still apply (even if you’re not using your card).

If you’d like to cancel your old Mastercard, you must do so by notifying them by fax or phone.
You’ll want to request confirmation of cancellation in writing.

 

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