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Conexus, Cornerstone, and Synergy Credit Unions are exploring a merger to create a resilient credit union. Learn more here.

Digital Banking Demos

We've created videos to help you navigate and understand the digital banking experience.
From the list below, select which demo you'd like to watch.

Get Started:


Getting started on a desktop or personal computer if you are a new CCU online banking user:

You will need your 16-digit debit card number, your date of birth and either a valid mobile phone number or email address.

Go to www.cornerstonecu.com and click the “Sign In” button located in the top right-hand corner of the screen.

Step 1: Sign in using your debit card
That’s the 16 digits on the front of your debit card.

Step 2: Verify your identity
You’ll need to enter your date of birth and either your mobile phone number or the email address we have on file for you.  You will receive a verification code either through a text message or email.  Enter that code in the verification pop-up, click “Confirm”.

Step 3: Set up a new username
Avoid using only your name.  Choose a unique username that you'll remember because once you create it, you can't change it.  Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional.

Step 4: Set up a new password
Choose a password with a minimum of 10 characters (35 characters max) with at least one uppercase letter, one lowercase letter and one number. Special characters are optional.

Step 5: Confirm sign in details
If everything is correct, click “Create user profile” to finalize your new sign in information. Now whenever you sign into online banking use your new username and new password.

Visit your app store to download CCU mobile app so you can bank anywhere, anytime.

Getting started on a desktop or personal computer if you are a current CCU online banking user:


Go to www.cornerstonecu.com and click the “Sign In” button located in the top right-hand corner of the screen.

Step 1: Sign in using your current login credentials
That’s your debit card number or your username.

Step 2: Enter your password
Click sign in to access your account.

If you have forgotten your username or password, simply click the link on the first step to receive instructions on retrieving your username or setting a new password.

Visit your app store to download CCU mobile app so you can bank anywhere, anytime.


Our Mobile App can be downloaded in three easy steps:

For iPhone users:
1. Using your iPhone, search for "CornerstoneCU” in the App Store
2. Select the app icon, and verify that the author of the app is Cornerstone Credit Union
3. Tap the icon marked "Free," then tap again when it changes to "Install"

For Android™ users:
1. Using your Android phone, tap the search icon and search for " CornerstoneCU” on Google Play™
2. Select the app icon, and verify that the author of the app is Cornerstone Credit Union
3. Tap the icon marked "Install," then tap “Accept” in the next screen

You can set up shortcuts through the widget function on your mobile device by navigating to More on your bottom menu, choosing General Settings and tapping on Widget settings. There you will be able to add up to three accounts you’d like to view. If you’re sharing this device, we recommend you turn off this option.

You can also add up to four of your favourite transactions as shortcuts in the widget, giving you an even quicker way to do your banking.

Make Transfers & Payments:

Autodeposit is a secure way to receive money without having to answer security questions for every transaction.


To register for Autodeposit:

  1. If you’re using online banking, login to digital banking and go to 'Transfers & Payments'.
  2. Under Interac e-Transfers®, select 'Autodeposit Settings'. 
  3. Select 'Add autodeposit'.
  4. Enter Autodeposit details. You can choose to register with mobile phone number or email address. Select account that you'd like the funds deposited to. Check to acknowledge autodeposit registration. Click 'Continue'.
  5. Confirm autodeposit details. Click 'Continue'.
  6. An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
  7. Autodeposit successfully added. You'll now receive a notification from INTERAC to verify and complete this autodeposit registration. Check your email or text messages for this verification. 
  8. Once verified, you'll now see it as Active Status in your Autodeposit Settings.

  1. If you’re using the mobile app, login and go to 'More'.
  2. Under Interac e-Transfer® Settings, select 'Autodeposit Settings'. 
  3. Select '+' in the top right corner of your app.
  4. Enter Autodeposit details. You can choose to register with mobile phone number or email address. Select account that you'd like the funds deposited to. Check to acknowledge autodeposit registration. Click 'Continue'.
  5. Confirm autodeposit details. Click 'Continue'.
  6. An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
  7. Autodeposit successfully added. You'll now receive a notification from INTERAC to verify and complete this autodeposit registration. Check your email or text messages for this verification. 
  8. Once verified, you'll now see it as Active Status in your Autodeposit Settings.


What you should know:

  • You can add up to five autodeposits.
  • If you are no longer using an email address or mobile phone number, remember to update your email addresses for Autodeposit in digital banking, under Autodeposit Settings.
  • You will need to set up the security question & answer for your recipients even if they have registered for Autodeposit.
  1. If you’re using online banking, login to digital banking and go to 'Transfers & Payments'.
  2. Under Interac e-Transfers®, select 'Profile Settings'.
  3. Enter your information on the Profile details. Click 'Continue'.
  4. Confirm Interac profile details and click 'Continue'.
  5. An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
  6. Your profile is now created!

  1. If you’re using the mobile app, login and go to 'More'.
  2. Under Interac e-Transfers®, select 'Profile Settings'.
  3. Enter your information on the Profile details. Click 'Continue'.
  4. Confirm Interac profile details and click 'Continue'.
  5. An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
  6. Your profile is now created!


What you should know:

  • The email address and/or mobile phone number that you have entered will be used to inform you when your Interac e-Transfer has been received or declined.
  • You can update your profile at any time in online banking by selecting the 'Profile Settings'.
  1. If you’re using online banking, login to digital banking and go to 'Transfers & Payments'.
  2. Under Interac e-Transfers®, select 'Manage Contacts'.
  3. Select 'Add contact'. 
  4. Enter Contact details and Security details. Click Continue'.
  5. Confirm Interac contact details details and click 'Continue'.
  6. An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
  7. Contact successfully added. 

  1. If you’re using the mobile app, login and go to 'More'.
  2. Under Interac e-Transfers®, select 'Manage Contacts'.
  3. Select '+' in the top right corner of your app.
  4. Enter Contact details and Security details. Click Continue'.
  5. Confirm Interac contact details details and click 'Continue'.
  6. An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
  7. Contact successfully added.


    What you should know:

    • For your security, only you and the recipient should know the security question and answer. You can communicate this to the recipient by phone or in person for additional security.
    • You can edit a recipient's information at any time or delete a recipient if you no longer need to send them money by 'Manage Contacts'.

    Visit our Interac e-Transfer® page for detailed step-by-step instructions.
    1. If you’re using online banking, login to digital banking and go to 'Transfers & Payments'.
    2. Under Interac e-Transfers®, select 'Request money'.
    3. Select the contact that you'd like the funds transferred from.
    4. Enter information in the Request from section and Deposit to section. Click 'Continue'.
    5. Confirm request details and click 'Continue'.
    6. Request money is now sent to your contact.

    1. If you’re using the mobile app, login and go to 'More'.
    2. Under Move Money Interac e-Transfers® tab, select 'Request'.
    3. Select the contact that you'd like the funds transferred from.
    4. Enter information in the Request from section and Deposit to section. Click 'Continue'.
    5. Confirm request details and click 'Continue'.
    6. Request money is now sent to your contact.


    What you should know:

    • You'll receive a confirmation number for your records.
    • Your recipient will receive an email notification and/or text message requesting the Interac e-Transfer.
    • If they accept your request, funds will be automatically deposited into the account you've chosen.

    Visit our Interac e-Transfer® page for     detailed step-by-step instructions.​

    Visit our Interac e-Transfer® page for detailed step-by-step instructions.​

    Use your mobile app to deposit cheques directly to your Cornerstone CU account.

    Here's what you need to know:
    • The cheque cannot be drawn on the same account the funds are coming out of
    • The cheque cannot be post-dated or altered
    • Deposits need to be in Canadian funds drawn on a Canadian financial institution
    • All deposits should be payable to, and endorsed by, the account holder
    • The limit is $5,000 per cheque
    • Keep remotely deposited cheques in a safe place for 90 days, then destroy them

    Follow these simple steps:
    1. Sign in to the Cornerstone CU mobile app and select Mobile Deposit from your Dashboard
    2. Select the account in which you’d like to deposit your cheque, and enter the cheque amount
    3. Using your device, take a picture of the front and back of your cheque
    4. Confirm deposit details

    NOTE: The funds will immediately appear in your account, but normal hold times still apply for all deposited amounts.
    You can easily transfer money between your own accounts at Cornerstone CU (including from your CAD to USD accounts, and vice versa!) in just a few simple steps.

    Did you know?
    You can also schedule transfers up to two years in advance, or have them repeat daily, weekly, or monthly up to ten years.

    1. Sign in
    2. If you’re using online banking click Transfers & payments, under Transfers select Transfer funds. If you’re using the mobile banking app, select Transfers from your Dashboard
    3. Choose the account you would like to transfer the funds from, choose the My Account radio button, select the account you would like to transfer to, and enter the amount you would like to transfer
    4. Select the transfer type (it can be immediate, scheduled for a future date, or recurring)
    5. Click Continue and confirm transfer details

    You can transfer money to another Cornerstone CU member’s account through online or mobile banking.

    To set up a member-to-member transfer you require the 12-digit CCU account number for that member. You must also have a valid email address or mobile phone number on file to complete the request.

    Tip:         Make your member-to-member transfer a favourite transaction. This way you won’t need to remember their 12-digit account number every time you want to transfer money to them.


    1. Sign in
    2. If you’re using online banking click Transfers & payments, under Transfers select Transfer funds. If you’re using the mobile banking app, select Transfers from your Dashboard
    3. Select the account you would like to transfer the funds from and choose the Transfer To Another Cornerstone CU member radio button
    4. Enter the 12-digit account number you would like to transfer the funds to and the amount
    5. Select the transfer type (it can be immediate, scheduled for a future date or recurring) and confirm transfer details
    6. This request requires an additional security step. Select how you want to receive your confirmation code
    7. Enter the confirmation code you received to confirm that you want to transfer funds and click Continue

    To pay a bill, first create your payee list. If you're already set up to pay bills, then you're ready to go:

    Sign in to CCU’s digital banking.

    1. If you’re using online banking, click Transfers & payments and under Payments select Pay bills. 
    2. Choose the account you’d like to pay from.
    3. Select the bill vendor and enter the payment amount.
    4. Change the payment date if you wish to schedule the bill payment for a future date.
    5. Click Continue.
    6. If you wish to add another payment, click Add Another Payment and repeat step 4 and 5.
    7. Click Continue, confirm payments and dates added and then click Continue to confirm.


    1. If you're using our mobile app, select Move Money on your bottom menu.
    2. Click Payments and then Pay Bill.
    3. Choose the account you would like to pay from and click Add Payment.
    4. Select the bill vendor and enter the payment amount.
    5. Change the payment date if you wish to schedule the bill payment for a future date.
    6. Click Add Payment. If you wish to add another payment click ‘Add Another Payment’ and repeat step 4 and 5.
    7. Click Continue, confirm payments and dates added and click Continue to confirm.
    Simply use the “Schedule recurring payments” option to set up recurring payments in online banking or in the mobile banking app. You can schedule a recurring bill payment up to three years in advance.

    Online Banking: 
    1. Sign in.
    2. Click Transfers & Payments, under Payments select Pay bills.
    3. Click on the Schedule recurring payments tab and select the account you will use to pay your bill.
    4. Specify the vendor, amount, frequency of the payment and start and end date.
    5. Confirm your payment.

    Mobile App:
    1. Sign in.
    2. Select Move money on your bottom menu, click Payments and then Pay Bills.
    3. At the top menu select Recurring Payments and select the account you will use to pay your bill.
    4. Specify the vendor, amount, frequency of the payment and start and end date.
    5. Confirm your payment.
    You only need to do this once per vendor. After that, you can make your payments quickly and easily.

    Online Banking:
    1. Sign in.
    2. Go to Transfers & Payments, under Payments select Manage Payees.
    3. Select Add payee.
    4. Search for the vendor name, enter your payee account number and confirm your payee details.
    5. This request requires an additional security step. Select how you want to receive your confirmation code.
    6. Enter the confirmation code you received to confirm that you want to add this bill payee and click Continue.

    Mobile App:
    1. Sign in.
    2. Go to Move Money on the bottom menu, click Payments and select Manage Payees.
    3. Tap Add payee (On the app tap + symbol top right of screen).
    4. Search for the vendor name, enter your payee account number and confirm your payee details.
    5. This request requires an additional security step. Select how you want to receive your confirmation code.
    6. Enter the confirmation code you received to confirm that you want to add this bill payee and click Continue.
    On a recurring payment series, you don’t have the ability to edit the “pay from” account, frequency, starting date, ending date, etc. To make changes you will have to delete the payment series and re-add it with the correct details.
    In Online Banking: 
    • Log in and click on Transfers & Payments, under Transfers, click Transfer funds. 
    • Under Transfer from, click on the account that you'd like to transfer funds from. 
    • Under Transfer to, click the down arrow to show all of your accounts, including your loans at CCU. 
    • Under Transfer details, enter amount and click on Immediate, Schedule or Recurring.
    • Under Memorandum, you can include text for your reference (optional).
    • Select Continue.
    In Mobile App: 
    • Log in and click on Transfers from your Dashboard, under Transfers click Transfer funds. 
    • Under Transfer from, click on the account that you'd like to transfer funds from. 
    • Choose the Transfer to My account radio button, and select the account you would like to Transfer to (which includes your loans at CCU). 
    • Under Transfer details, enter amount and click on Immediate, Schedule or Recurring.
    • Under Memorandum, you can include text for your reference (optional)
    • Select Continue.
    Note: All loan payments are applied as a principal only payment. Regularly scheduled payments will still occur. 
    Currently, a Stop Cheque can only be done in Online Banking: 
    • Log in and click Accounts and then Stop cheques.
    • Next, select the Create a stop cheque button.
    • Enter your Stop Cheque details.
    • Click "Continue"
    Note: To stop the payment of a cheque (cheques only), ensure the cheque has not already been processed. Review your account activity prior to requesting a stop cheque. A stop cheque cannot be deleted online. Contact us at 1-855-875-2255 for assistance.
    In Online Banking: 
    • Log in and click on the Accounts tab
    • Under Cheques, click on "Download void cheque"
    • Select an account from which you would like the void cheque downloaded
    • Click the "Export" button. (This will download the void cheque to your computer's files)
    • Open the "DownloadVoidCheque.pdf" file from your Downloads files
    • Your void cheque should open as a separate pdf document
    • Save and/or print this document for use as a void cheque 
    In Mobile App: 
    • Log in and click on Activity from your Dashboard
    • Under Activity, click "Download void cheque"
    • Select an account from which you would like the void cheque downloaded
    • Click the "Export" button.
    • Your void cheque should open. Click the download icon
    • Save to Files, email and/or print this document for use as a void cheque

    Manage Accounts:

    In Online Banking (desktop):
    • Login and hover over the My Cornerstone tab, Settings and click Statement Preferences.
    • Toggle the Paper Statements radio button to Off (grey). When Off is selected, it means you have opted for e-Statements.
    • Click Save.
    In the Mobile App:
    • Navigate to More on your bottom menu, select General Settings then tap Statement Preferences.
    • Toggle the Paper Statements radio button to Off (grey). When Off is selected, it means you have opted for e-Statements.
    • Click Save.

    Alerts are notifications that Cornerstone CU sends you by email or text to keep you informed of certain activities that have occurred on your accounts. We recommend you set them up so you will be notified if a transaction or action has happened that you didn’t perform.

    You can set up alerts yourself, in online banking or on the mobile app, and choose how you will be notified. Just another convenient way to keep your banking experience secure.

    Setting up Security Alerts:
    1. Sign in
    2. If you’re using online banking click My Cornerstone, under Alerts select Security. If you’re using the mobile banking app, navigate to More on your bottom menu, select Alert Settings, and choose Security Alerts
    3. Select the type of alerts you would like to receive and how you would like to receive them
    4. Save

    Setting up Account Alerts:
    1. Sign in
    2. If you’re using online banking click My Cornerstone, under Alerts select Account. If you’re using the mobile banking app, navigate to More on your bottom menu, select Alert Settings, and choose Account Alerts
    3. Select the account you would like to link the alert to, type of alerts you would like to receive, and how you would like to receive them
    4. Enter a dollar amount if applicable and Save

    You can adjust or unsubscribe to your current alerts at any time. Sign in to online banking, navigate to My Cornerstone and choose from Account or Security Alerts.

    You can also change your alerts on your mobile banking app by navigating to More on your bottom menu, selecting Alert Settings and choosing from Account or Security Alerts.

    In online banking go to My Cornerstone, under Settings, click Password and follow the instructions.

    In the mobile app, navigate to More on your bottom menu, select Security Settings then tap Password and follow the instructions.

    You must have a valid mobile phone number or email address on file to reset your password.


    Passwords must include:
    • at least 10 characters minimum and up to 35 characters maximum
    • at least one upper case letter
    • at least one lower case letter
    • at least one number
    • special characters are optional
    You must have a valid cell phone number or email address on file to complete this action. 

    In Online Banking (desktop):
    • Login and go to My Cornerstone, under Settings, click Password and follow the instructions. 

    In the Mobile App: 
    • Navigate to More on your bottom menu, select Security Settings, then tap Password and follow the instructions. 

    Digital banking displays all accounts you have signing authority on. You can change the way your accounts display so that you see only the accounts you want to see.

    In online banking, select Accounts, then click Customize accounts. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is "ON", you will see that it is green, meaning that account is visible. Select which accounts you want to be able to see, then click Save.


    You can create favourite transactions to simplify transactions that you plan to conduct often.  Examples of favourite transactions may include bill payments, transfers to another account or another member.  To do this, simply click the favourites icon after completing a transaction.

    You can delete, rename or add a photo to customize your favourite transactions.

    In digital banking, select Accounts, then click Favourite transactions. You can also click the heart icon located at the top right corner on your main online banking page.

    In the mobile app, select More on your bottom menu, then select General Settings and tap Favourite transactions. You can also view your favourites on your Dashboard after you’ve signed in.
    You can open any of our Personal Chequing Accounts; a Savings Account; an RRSP Variable Savings Account; or a TFSA Variable Savings Account in Online Banking. 

    Login to Online Banking and follow these steps:
    1. Sign in to Digital Banking via desktop or mobile app.
    2. Choose Accounts and select Open account.
    3. Determine type of account you are looking for and select ‘Check the accounts.’
    4. Choose the account package that meets your needs and select ‘Open Account.’
    5. Make an initial deposit (optional), select your intended use and click ‘Continue.’
    In Online Banking (desktop):
    • Login and go to My Cornerstone, under Settings click Contact Details and update where applicable.
    • Tick the box to consent and click continue.
    In the Mobile App:
    • Navigate to More on your bottom menu, select Profile then tap Contact Details.
    • Update where applicable, tick the box to consent and click continue.

      Manage Small Business


      In Online Banking: 
      • Log in and click on Business Services, under Business Services, click Profile consolidation. 
      • Add profile and enter in the username and password for the profile you would like to add.
      • After you have successfully added this profile, you can sign out and try signing in to this new account.
      • After signing in, you can select which account profile you would like to view.
      • After signing in, you can select the profile name along the top and switch profiles.

      In Online Banking:

      1. Log in to digital banking
      2. Select ‘My Cornerstone’
      3. Click on ‘Business’ under the Alerts Section
      4. Customize alerts to your needs
      5. Save

      Note: Each signor must customize alerts that meet their needs. (i.e.: Receive notification when a pending transaction is waiting for approval or has been approved.)

      Mobile App:

      1. Select the ‘More’ on the right hand bottom side of the screen
      2. Select ‘Alert Settings’
      3. Select ‘ Business Alerts’
      4. Select from the options to customize to signor requirements
      If you have your membership set up as requiring two-signer approval for transactions like bill payments and Interac e-Transfers®, you can approve the transaction within digital banking.
      1. Sign in to digital banking
      2. From the menu, click Business Services, then Review Pending Transactions
      Note: Transactions expire after seven days.
      In Online Banking:
      • Add a business number to pay your tax owed:
        • Log in and click on Transfers & Payments, under Payments, click Pay corporate taxes.
        • Within the Corporate Tax Amount Owning Remittance (RC159) box, click “Add account”.
        • Enter your business number and click Continue.

      • Make a payment on your tax owed:
        • Click on Transfers & Payments, under Payments, click Pay corporate taxes.
        • Now your business account should show up at the bottom of your screen under the Account heading.
        • Select the File/Remit icon beside your business number.
        • Enter your account details (contact name, fiscal period end date, etc.) and click Continue.
        • Select Finish

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