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No immediate change, it’s business as usual. Your accounts, cards, cheques, digital banking and access to services remain the same as they do today. You will continue to deal with your legacy credit union while we work to bring together our teams, systems, products, services and operations. We’ll keep you informed well in advance of any changes.
No, you’ll continue to use the same branch and call the same contact centre as you do today.
Not yet. For now, you will continue to bank at your legacy credit union and have access to the same locations that you do today. We’ll let you know when integration allows for expanded access.
Yes. Our members pay no surcharges when withdrawing money at participating credit union ATMs across Canada. Find the closest ATM to you by visiting the ding free® website.
If you are depositing money to your account, you can use credit union ATM on the ACCULINK network.
No, nothing is changing right now. You’ll continue to manage your accounts just as you do today. As we begin to integrate our teams, systems, products, and services, we’ll keep you informed well in advance of any changes.
Not yet. For now, products and services remain within their current legacy credit union. We’ll provide updates as new access options become available.
No. For now, you’ll continue using the products and services you have today only from your legacy credit union. We will align our products and services once we are fully integrated.
Products, services and associated fees will remain the same with each legacy credit union for now. Interest rates for similar products will be aligned across all three legacy credit unions, ensuring consistency for members.
We are merging, and the integration will take time. January 1 is our legal merger date, so the integration work is just beginning. It will take some time to integrate, including integration of our brands and signage. Until then, you will continue to see the legacy Conexus, Cornerstone and Synergy brands.
Starting January 1, our legal name is Conexus Credit Union. You’ll see notifications of our legal name in branches, in paperwork and online, but your experience remains the same for now.
We are merging, and the integration will take time. January 1 is our legal merger date, so the integration work is just beginning. We do not expect you to see changes for some time and when we are ready to start introducing new enhancements or services, you will be the first to know.
Absolutely. We’re committed to transparency. If there are any changes to your account or how you bank, we’ll communicate well in advance and support you through the transition.
We’re committed to clear and timely communication. You’ll hear from us first, and well before any changes take effect. The best source of information is our website www.cornerstonecu.com.
We are merging, and the integration will take time. January 1 is our legal merger date, so the integration work is just beginning. For now, please follow the current process for each legacy credit union, just as you do today.
Reach out to your legacy branch or contact centre at 1.855.875.2255. Our employees are here to help.
Visit www.cornerstonecu.com or contact your branch anytime.
