CornerstoneCU - Interac e-Transfer®

Autodeposit
Creating a Sender Profile

Autodeposit is a secure way to receive money without having to answer security questions for every transaction.

To register for Autodeposit:

If you’re using online banking, login to digital banking and go to 'Transfers & Payments'.
Under Interac e-Transfers®, select 'Autodeposit Settings'.
Select 'Add autodeposit'.
Enter Autodeposit details. You can choose to register with mobile phone number or email address. Select account that you'd like the funds deposited to. Check to acknowledge autodeposit registration. Click 'Continue'.
Confirm autodeposit details. Click 'Continue'.
An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
Autodeposit successfully added. You'll now receive a notification from INTERAC to verify and complete this autodeposit registration. Check your email or text messages for this verification.
Once verified, you'll now see it as Active Status in your Autodeposit Settings.

If you’re using the mobile app, login and go to 'More'.
Under Interac e-Transfer® Settings, select 'Autodeposit Settings'.
Select '+' in the top right corner of your app.
Enter Autodeposit details. You can choose to register with mobile phone number or email address. Select account that you'd like the funds deposited to. Check to acknowledge autodeposit registration. Click 'Continue'.
Confirm autodeposit details. Click 'Continue'.
An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
Autodeposit successfully added. You'll now receive a notification from INTERAC to verify and complete this autodeposit registration. Check your email or text messages for this verification.
Once verified, you'll now see it as Active Status in your Autodeposit Settings.

What you should know:

You can add up to five autodeposits.
If you are no longer using an email address or mobile phone number, remember to update your email addresses for Autodeposit in digital banking, under Autodeposit Settings.
You will need to set up the security question & answer for your recipients even if they have registered for Autodeposit.

Create a sender profile for yourself to send an Interac e-Transfer® seamlessly.

If you’re using online banking, login to digital banking and go to 'Transfers & Payments'.
Under Interac e-Transfers®, select 'Profile Settings'.
Enter your information on the Profile details. Click 'Continue'.
Confirm Interac profile details and click 'Continue'.
An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
Your profile is now created!

If you’re using the mobile app, login and go to 'More'.
Under Interac e-Transfers®, select 'Profile Settings'.
Enter your information on the Profile details. Click 'Continue'.
Confirm Interac profile details and click 'Continue'.
An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
Your profile is now created!

What you should know:

The email address and/or mobile phone number that you have entered will be used to inform you when your Interac e-Transfer® has been received or declined.
You can update your profile at any time in online banking by selecting the 'Profile Settings'.

Add recipients to start sending Interac e-Transfers® to your contacts.

If you’re using online banking, login to digital banking and go to 'Transfers & Payments'.
Under Interac e-Transfers®, select 'Manage Contacts'.
Select 'Add contact'.
Enter Contact details and Security details. Click Continue'.
Confirm Interac contact details details and click 'Continue'.
An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
Contact successfully added.

If you’re using the mobile app, login and go to 'More'.
Under Interac e-Transfers®, select 'Manage Contacts'.
Select '+' in the top right corner of your app.
Enter Contact details and Security details. Click Continue'.
Confirm Interac contact details details and click 'Continue'.
An authentication code will be sent via email or text message. Enter in the code you have received. Click 'Continue'.
Contact successfully added.

What you should know:

For your security, only you and the recipient should know the security question and answer. You can communicate this to the recipient by phone or in person for additional security.
You can edit a recipient's information at any time or delete a recipient if you no longer need to send them money by 'Manage Contacts'.

After you've created your user profile and a recipient list you can now send an Interac e-Transfer® transaction.

If you’re using online banking, login and go to 'Transfers & Payments'.
Under Interac e-Transfers®, select 'Send money'.
Select your account that you'd like the funds transferred from.
Enter information in the Transfer to section. Click 'Continue'.
Confirm transfer details and click 'Continue'.
Money is now sent to your contact.

If you’re using the mobile app, login and go to 'Interac e-Transfers®' button on your Dashboard.
Under 'Send money' select your account that you'd like the funds transferred from.
Enter information in the Transfer to section. Click 'Continue'.
Confirm transfer details and click 'Continue'.
Money is now sent to your contact.

What you should know:

If the recipient has not deposited the money that you sent to them by email, you can send them an email reminder on the 'History' page.
If the money you have sent has not been deposited by the recipient within 30 days, you will receive a notification with a link to deposit the funds back into your account.
Keep the password secret so that only you and the recipient know the answer.

Interac e-Transfer® Request Money enables you to email the sender a request for money in advance and helps decrease delays in receiving your payment.

If you’re using online banking, login to digital banking and go to 'Transfers & Payments'.
Under Interac e-Transfers®, select 'Request money'.
Select the contact that you'd like the funds transferred from.
Enter information in the Request from section and Deposit to section. Click 'Continue'.
Confirm request details and click 'Continue'.
Request money is now sent to your contact.

If you’re using the mobile app, login and go to 'More'.
Under Move Money Interac e-Transfers® tab, select 'Request'.
Select the contact that you'd like the funds transferred from.
Enter information in the Request from section and Deposit to section. Click 'Continue'.
Confirm request details and click 'Continue'.
Request money is now sent to your contact.

What you should know:

You'll receive a confirmation number for your records.
Your recipient will receive an email notification and/or text message requesting the Interac e-Transfer.
If they accept your request, funds will be automatically deposited into the account you've chosen.

Money received will be deposited directly into your personal or business Cornerstone Credit Union account.

Click or tap the link in the email or text notification indicating you have received a new Interac e-Transfer transaction.
Skip over 'Find your Financial Institution' as this will not populate Cornerstone Credit Union.
Select Province as 'Saskatchewan' first, then credit union as 'Cornerstone Credit Union'.
Log in to digital banking via the app, mobile web or desktop. Choose the Cornerstone Credit Union account into which you wish to deposit the money.

Note: Once you have completed these steps, the next time you receive an Interac e-Transfer, simply click on the Cornerstone Credit Union logo that will take you directly to login to deposit into your account.

What you should know:

You should have prior knowledge of an incoming e-Transfer. If you receive an Interac e-Transfer from someone you don't know, you do not have to accept the funds. If you know the sender but you aren't sure why you are receiving an e-Transfer, you should contact the sender to ensure the e-Transfer is legitimate.

You can cancel an Interac e-Transfer® transaction before it has been deposited by the recipient.

If you’re using online banking, login and go to 'Transfers & Payments'.
Under Interac e-Transfers®, select 'History'. Pending transactions can be viewed here.
Select Cancel (red X). Click 'Continue'.
Confirm cancel transaction details and click 'Continue'.
Transaction successfully cancelled. The funds will be deposited back into the account where it was originally transferred from.

If you’re using the mobile app, login and go to 'Move Money'.
Under Interac e-Transfers® tab, select 'History'. Pending transactions can be viewed here.
Select Cancel. Click 'Continue'.
Confirm cancel transaction details and click 'Continue'.
Transaction successfully cancelled. The funds will be deposited back into the account where it was originally transferred from.

What you should know:

The $1.50 service fee, if applied, will not be refunded when you cancel an Interac e-Transfer.
Once money has been deposited by the recipient it cannot be cancelled. Be sure to verify the email address before you send money.

Interac e-Transfer® Limits & Fees

	Sending Limits	Receiving Limits
Per Transaction	$3,000.00	$25,000.00
Per Week	$10,000.00	Unlimited
Per Month	$20,000.00	Unlimited
Maximum amount per request	$3,000.00	$3,000.00
Instant Transfer from sender to recipient - behavioral tracking*	$3,000.00	N/A
Instant Transfer for low dollar amounts	$250.00	N/A

* Instant transfers are only available if there is sender to recipient behavioral history of a minimum of 14 days.

Small Business Banking - Interac e-Transfer® Limits:

	Sending Limits	Receiving Limits
Per Transaction	$10,000.00 to a max of $20,000.00 per day	$10,000.00 to a max of $25,000.00 per day
Per Week	$50,000.00	Unlimited
Per Month	$100,000.00	Unlimited
Maximum amount per request	$3,000.00	$3,000.00
Instant Transfer from sender to recipient - behavioral tracking*	$5,000.00	N/A
Instant Transfer for low dollar amounts	$500.00	N/A

* Instant transfers are only available if there is sender to recipient behavioral history of a minimum of 14 days.

FAQs

Recipients are notified by email or text message that they have received a payment within approximately 30 minutes from when the transfer was initiated.

Online Banking (Desktop):

Log in and click on Transfers & payments, under Interac e-Transfer® select History.
Click on the Pending transactions tab, choose the transfer you want to resend a notification for and click the Re-notify button or bell icon.
You will receive a pop up “Did you want to re-notify the recipient of the requested transfer?” click Re-notify.

Mobile App:

Log in and navigate to "Move Money", select Interac e-Transfers® and tap History
Click on the Pending transactions tab, choose the transfer you want to resend a notification for and click the Re-notify button or bell icon.
You will receive a pop up “Did you want to re-notify the recipient of the requested transfer?” click Re-notify.

Contact the sender and ask them for the answer. You can also have them resend the Interac e-Transfer® with an answer you both know.

If you provided an invalid email address, you will be notified via email that the transfer notification was undeliverable. You can readdress and resend the transfer or cancel the pending transfer and the original amount (less the service charge) will be credited back to your account.

If you provided an invalid email address, but did provide a valid mobile phone number, you will not be notified by email that the transfer was undeliverable.
If you have provided an invalid mobile phone number and chose to notify your recipient by mobile phone only, you will not be notified in any way that the SMS text message did not go through.

If you have been notified of an undeliverable Interac e-Transfer® due to an incorrect email address, you can readdress and resend the transfer. Just:

Edit your recipient information to include the valid email address.
Select the “Resend Notification” from the “Pending Transfer” screen
Click “Confirm”

An email notice will be resent to the recipient's valid email address.

Interac e-Transfer® interception fraud is becoming more common. Bad guys can use stolen personal information to hack into the intended recipient’s email account. They wait for e-Transfer notifications to show up and pounce on them, correctly guessing the security answers - either because the answer was sent in an email or is just too easy to guess. Then, they funnel the e-Transfer transactions to their accounts. The funds don't get to the intended recipient, but they’re still gone from your account.

Ways to Bank

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