Interac e-Transfers

Interac e-Transfer

Sending, receiving and requesting money can now be done quickly and securely with INTERAC® e-Transfer! All you need is your recipient’s email address or mobile phone number to send money in just a few quick and easy steps.

 When to use INTERAC e-Transfer:

•           Splitting the bill in a restaurant
•           Paying a roommate for your portion of rent or bills
•           Sending some birthday cash to a family member
•           Paying for everyday purchases such as housekeeping, babysitting or home repairs
•           Those who would like to request money they are owed
•           Those accepting or requesting payment for business transactions/sales



Key Benefits of INTERAC e-Transfers Expand/Collapse

Convenient and Simple to Use!

  • All you need is your recipient’s email address or mobile phone number.
  • You can also transfer money to your other Canadian Financial Institution accounts.
  • Make or receive a transfer from anywhere at any time using your computer or Smartphone - Online Banking is available 24 hours a day, 7 days a week!

 
Saves Time and Money!

  • No need to wait for the transfer to be approved – your recipient can access funds quickly.
  • No more stops at the ATM or waiting for cheques to be cashed!
  • Lower cost than bank drafts or money orders

 
Secure

  • Your personal information is secure – email or text is used for communication purposes, but your funds are contained in our secure banking network
  • No account numbers or other Financial Institution information is required
  • A security question of your choosing protects your funds from being received by the wrong person

How to send and receive an INTERAC e-Transfer:

  1. Log into Online Banking and navigate to the “Transfers” screen
  2. Set up your sender profile and add your recipient – make sure to create a Security Question that only your recipient knows the answer to.
  3. Choose how to notify your recipient, the amount you wish to send and which account the funds will be transferred from. You can also choose to send a special message or memo to your recipient.
  4. Send! The funds are debited from your account immediately.
  5. Your recipient will receive notification that you have sent them an INTERAC e-Transfer, and will follow the links provided in the email or text message to deposit their funds.
  6. Once they have answered the security question correctly, they can deposit the funds immediately – no holds, no hassle!
  7. If your recipient’s financial institution does not subscribe to the INTERAC e-Transfer service, it’s no problem! They can still receive their funds by following the link to Interac’s Association site, at which time they will be asked to create or log into their existing account with Interac Association.

Limits & Fees:


MemberDirect e-Transfer Limits

Sending Limits Receiving Limits
Per Transaction $3,000.00 $10,000.00
Per Week $10,000.00 $70,000.00
Per Month $20,000.00 $300,000.00
Maximum Amout Per Request $3,000.00 $3,000.00
A non-refundable fee of $1.50 will be charged for sending an INTERAC e-Transfer – unless you have a NO-FEE Account. It is free to receive e-Transfers (*Regular transaction fees apply).

MemberDirect Small Business Platform Limits:
Sending Limits Receiving Limits
Per Transaction $10,000.00 to a maximun of $20,000.00 per day $10,000.00 to a maximum of $20,000.00 per day
Per Week $50,000.00 $140,000.00
Per Month $100,000.00 $600,000.00
Maximum amount per request $3,000.00 $3,000.00
Insatnt Transfer from sender to recipient  behavioral history* $5,000.00 N/A
Instant Transfer for low dollar amounts $500 N/A
* Instant transfers are only available if there is sender to recipient behavioral history of a minimum of 14 days.

How to Set Up a Sender Profile and Recipient List

Before you can use the INTERAC e-Transfer service, you'll need to create a sender profile and recipient list.

Creating a Sender Profile

  1. Login to online banking and go to 'Transfers' located on the left-hand side navigation.
  2. Under Transfers, select 'Send INTERAC e-Transfer'.
  3. A screen will appear to 'Create Sender Profile'.
  4. Enter your first and last name, smartphone number (if applicable) and your email address.
  5. Click 'Continue'.
  6. Your profile is now created!

What you should know:

  • The email address that you have entered will be used to inform you when your transfer has been received or declined.
  • You can update your profile at any time in MemberDirect®Online Service by selecting the 'Edit Sender Profile' link.

Adding a Recipient

  1. Go to 'Transfers'.
  2. Select 'Add/Delete Recipient'.
  3. Select 'Add a Recipient'.*
  4. Enter the following:
    - Recipient's first and last name.
    - Recipient's email address.
    - Recipient's mobile number. (if applicable)
    - Preferred language. (they will receive emails in this language when you send them money)
    - Preferred way you would like to send notifications of future INTERAC e-Transfers. (smartphone text, email or both)
    - Security question.
    - A single-word answer to the question.
  5. Click 'Continue'.
  6. After verifying that the recipient's information is correct, click 'Save Recipient'.
  7. Your new entry can be found by selecting 'Add/Delete Recipients'.

* If you are using a smartphone, you can import an existing contact from your device:

  1. In the Banking App, open INTERAC e-Transfer.
  2. Tap 'Settings' > 'Manage Recipients' > 'Add Recipients > 'Choose from your contacts'.
  3. Select the contact your want to add and complete the set up.
  4. Tap 'Add'.

What you should know:

  • For your security, only you and the recipient should know the security question and answer. You can communicate this to the recipient by phone or in person for additional security.
  • You can edit a recipient's information at any time, or delete a recipient if you no longer need to send them money via INTERAC e-Transfer.

How to Use INTERAC e-Transfer

Sending

After you've created your user profile and a recipient list you can now send an INTERAC e-Transfer transaction.

  1. Login to online banking and select 'Transfer', or the INTERAC e-Transfer icon on the Mobile App.
  2. Select 'Send INTERAC e-Transfer'.
  3. Enter the amount of money you want to send and the account to withdraw from.
  4. Select the recipient from your recipients list. (See how to create a recipient above, if you have not already set this up.)
  5. Select to send via email, mobile or both.
  6. You can enter a short message for the recipient. This message should not contain the answer to the security question.
  7. Select 'Continue' to complete the transaction.

 

What you should know:

  • If the recipient has not deposited the money that you sent to them by email, you can send them an email reminder on the 'Pending' page.
  • If the money you have sent has not been deposited by the recipient within 30 days, you will receive a notification with a link to deposit the funds back into your account.
  • Keep the password secret so that only you and the recipient know the answer.

Receiving

Cornerstone Credit Union members can receive an INTERAC e-Transfer transaction. Money received by email will be deposited directly into your personal or business Cornerstone Credit Union account.

  1. Click or tap the link in the email or text notification indicating you have received a new INTERAC e-Transfer transaction.
  2. Skip over 'Find your Financial Institution' as this will not populate Cornerstone Credit Union.
  3. Select Province as 'Saskatchewan' first, then credit union as 'Cornerstone Credit Union'.
  4. Log in to MemberDirect Online Banking via the app, mobile web or desktop. Choose the Cornerstone Credit Union account into which you wish to deposit the money.

What you should know:

  • You should have prior knowledge of an incoming e-Transfer. If you receive an INTERAC e-Transfer from someone you don't know, you do not have to accept the funds. If you know the sender but you aren't sure why you are receiving an e-Transfer, you should contact the sender to ensure the e-Transfer is legit.

Cancelling

You can cancel an INTERAC e-Transfer transaction before it has been deposited by the recipient.

  1. Log in to online banking and go to the 'Transfer section.
  2. Select 'Send INTERAC e-Transfer'.
  3. View the pending transactions towards the top of the page.
  4. Click 'Pending e-Transfer to view an INTERAC e-Transfer transaction that you have sent but has not yet been deposited.
  5. Click 'Cancel' to cancel the transfer and to deposit the money back into your account.


What you should know:

  • The $1.50 service fee, if applied, will not be refunded when you cancel an INTERAC e-Transfer.
  • Once money has been deposited by the recipient it cannot be cancelled. Be sure to verify the email address before you send money.

 

Requesting

Request INTERAC e-Transfer allows you to easily request money you are owed or to use as a friendly reminder when friends or family may have forgotten to pay you back.

How to send a request for money:

  1. Log into online or mobile banking and select 'Transfers', then 'Request Interac e-Transfer'.
  2. Enter the name of the recipient for the request. (To add a new recipient, click 'Add New Recipient'.)
  3. You will need to confirm you have consent from the recipient to request the funds.
  4. Enter the request amount.
  5. Enter any additional details (optional):
    – Invoice number (great for businesses)
    – Due date associated with the invoice
    – A message about the request such as its purpose


An INTERAC e-Transfer notification will then be sent to your contact. Once they receive the notification, they can fulfill the request by logging into their online banking, and the funds will be immediately deposited into your account.

What you should know:

  • If there is a service charge for sending an INTERAC e-Transfer, it will be debited from your account after the funds from the fulfilled request have been deposited.
  • The recipient of the Request Money transaction must have an account at a Canadian financial institution that also has this feature.
  • Money being sent in response to a request for money will take the same time as a regular Interac e-Transfer® transaction. Most transfers will be sent in near real-time to within 30 minutes. Once the Interac e-Transfer notification arrives, you will have instant access to the money.

Autodeposit

INTERAC e-Transfer is convenient. But for people waiting to be paid, it’s never fast or easy enough. That’s why there’s Autodeposit. It is a secure way to receive money without having to answer security questions for every transaction.

To register for Autodeposit:

  1. Log into online banking.
  2. Select 'Transfers' > 'Send Interac e-Transfer' or 'Request INTERAC e-Transfer', then select the 'Autodeposit' link OR go to 'Settings', then 'Autodeposit' on your Cornerstone CU Mobile App.
  3. Enter your email address and select which account to have the funds deposited into.
  4. Read and accept the acknowledgements.
  5. Tap 'Register' to complete the registration.


What you should know:

  • You can register up to 5 email addresses.
  • If you are no longer using an email address, remember to update your email addresses for Autodeposit in online banking.
  • You will need to set up the security question & answer for your recipients even if they have registered for Autodeposit.
  • If you are sending an INTERAC e-Transfer to a recipient who has Autodeposit, but would like them to answer your security question, you should send the e-Transfer notification through text.

 

Frequently Asked Questions

Interac e_Transfer

How long does it take to send and receive an INTERAC e-Transfer? Expand/Collapse

An e-mail and/or SMS text message notifying the recipient of their INTERAC e-Transfer is sent immediately after the sender completes the INTERAC e-Transfer. Once the recipient receives notification, they can complete the deposit process, usually within just a few minutes of the transfer being sent!

I sent a transfer but provided an incorrect e-mail address or mobile phone number for the recipient. What should I do? Expand/Collapse

If you provided an invalid e-mail address, you will be notified via e-mail that the transfer notification was undeliverable. You can readdress and resend the transfer or cancel the pending transfer and the original amount (less the service charge) will be credited back to your account.

  • If you provided an invalid e-mail address, but did provide a valid mobile phone number, you will not be notified by e-mail that the transfer was undeliverable.
  • If you have provided an invalid mobile phone number and chose to notify your recipient by mobile phone only, you will not be notified in any way that the SMS text message did not go through.

How do I readdress and resend an INTERAC e-Transfer? Expand/Collapse

If you have been notified of an undeliverable INTERAC e-Transfer due to an incorrect e-mail address, you can readdress and resend the transfer. Just:

  • Edit your recipient information to include the valid email address.
  • Select the “Resend Notification” from the “Pending Transfer” screen
  • Click “Confirm”

An e-mail notice will be resent to the recipient's valid e-mail address.

How do I cancel an INTERAC e-Transfer and deposit the funds back into my account? Expand/Collapse

To cancel and deposit the transfer amount back into your account, you must check the status of the transfer – if the transfer is still in the list of Pending INTERAC e-Transfers, simply click “Cancel” and follow the instructions. The transfer amount is automatically deposited back into the account indicated. Service charges are non-refundable.  If the transfer is no longer in your list of pending INTERAC e-Transfers, please contact the credit union for assistance.

Does the recipient get a reminder to deposit their INTERAC e-Transfer? Expand/Collapse

The recipient will receive email or SMS reminder of the outstanding transfer 7 days after it has been sent, then again at 14, 21 and 28. After 30 days, the transfer will expire and the recipient will no longer be able to deposit the funds. At that time the sender will be notified and can cancel the expired transfer to redeposit the funds.

What is a security question? What are the guidelines for the security answer? Expand/Collapse

The security question verifies the recipient’s identity and protects your funds from being received by the wrong person. The question must be answered correctly in order to complete the deposit process. It is the sender’s responsibility to create a security question and answer known only to the recipient.

 

Guidelines for the security answer:

  • The answer must be one word.
  • The answer must not contain any blank spaces.
  • The answer is not case sensitive and letters and/or numbers are accepted.
  • The answer cannot contain special characters (i.e., &, $, etc.).
  • The answer should be kept strictly confidential between the sender and recipient.
  • The security question and/or answer must not be included in the optional message attached to the INTERAC e-Transfer.

What happens when an INTERAC e-Transfer cannot be received? Expand/Collapse

The sender will be notified by e-mail when an INTERAC e-Transfer cannot be completed because:

  • The recipient declined the transfer.
  • The 30-day time period for the recipient to claim the transfer has expired.
  • The e-mail address you entered for your recipient is invalid. (See FAQ #3)
  • The recipient was unable to answer the security question.

 

Once the sender receives this notification, they can follow the links in the message to cancel and re-deposit the funds. Service charges are non-refundable.

I keep getting an error message when sending or receiving an INTERAC e-Transfer. What does this mean? Expand/Collapse

There are several error messages which can be generated while using the INTERAC e-Transfer feature, which may include the following:

  • Exceeds sending / receiving limits, for a single transaction, a week or a month.
  • The account you are attempting to send from or deposit to is restricted from use with this feature.
  • The communication between online banking and the credit union’s banking system has timed out.

Requesting Money

Are there limits for requesting money using INTERAC e-Transfer? Expand/Collapse

Yes, the limits are the same as sending an INTERAC e-Transfer. The limits are listed at the top of the page.

Can I edit or cancel a money request I Have initiated? Expand/Collapse

Yes, you can edit or cancel a money request you have initiated by logging into your online account and accessing the INTERAC e-Transfer Pending Transfers list. If the money request is listed with an "edit" or "cancel" link then these actions can be taken.

Will I be notified once the request has been fulfilled? Expand/Collapse

Yes, once the request for money has been fulfilled and the funds deposited, you will be receive a notification that the funds are available in your account.

Can I decline a request? Expand/Collapse

Yes, you can decline a request for money by selecting the decline option within the notification or on INTERAC's page showing details of the request. If you provide a reason for declining the request, the same will be conveyed to the requestor.

Auto Deposit

Once I’ve registered for the Autodeposit feature, how will I know when someone sends me money? Expand/Collapse

You will receive a notification by email every time you receive funds through the Autodeposit feature, letting you know that money has been deposited into your designated bank account and the details associated with the transfer (from who and any messages provided by the sender).

Can I cancel an INTERAC e-Transfer transaction when it is going to the recipient that is registered for Autodeposit? Expand/Collapse

Transfers can only be cancelled if they haven't already been deposited. To cancel an INTERAC e-Transfer transaction, you need to login to your online banking account and locate the transfer in the INTERAC e-Transfer Pending Transfers or Transfer History list. If the transfer doesn't have a "cancel" link beside it then the deposit has completed and can no longer be cancelled.

What happens if a sender from an FI that does not support Autodeposit, sends an INTERAC e-Transfer to a recipient who has registered for Autodeposit at another FI that does? Expand/Collapse

Any Send Money INTERAC e-Transfer sent from a financial institution (FI) that does not support Autodeposit will require a recipient to select their FI and answer security question to receive funds. The behaviour for recipient, without Autodeposit, will be the same as with the existing INTERAC e-Transfer Send Money* feature.

Additional Information:

- It may take up to 30 minutes for the recipient to receive a notification. (Transfer time is dependent on internet and financial institution connectivity.)

- You should always be careful prior to clicking on any links within a notification. Only take action on email or text notifications when you are expecting someone to send you money or if you know the person requesting money and are in agreement with the amount. If you suspect a notification may be fraudulent, please contact us.

If you require further assistance, please call us at 1-855.875.2255. We would be pleased to assist you.

Interac e-Transfer is a registered trade-mark of Interac Corp. Used under licence.

 

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